Human Expertise and Language Technology Since 1982
About International Language Services
For more than four decades, International Language Services has helped organizations communicate complex information clearly across languages, markets and cultures.
ILS combines experienced linguists, subject-matter expertise, responsive project management, language technology and documented quality processes to support technical, regulated and business-critical translation projects.
Our Story
More than 40 years of adapting without losing the human element.
International Language Services was founded in 1982 by president and linguist Arlene Jullie. Fluent in five languages, Arlene built ILS around the understanding that effective translation requires more than replacing words in one language with words in another.
Translators need to understand the message, the subject matter, the audience and the way the finished content will be used. That principle continues to shape the way ILS approaches technical documentation, regulated materials, product information, websites, training, marketing content and other multilingual communications.
Translation technology has changed significantly since 1982. ILS has evolved with it while continuing to rely on professional judgment, subject-matter knowledge, accountable project management and human review.
International Language Services Is Founded
Arlene Jullie establishes ILS with professional language expertise and responsive client service at the center of the business.
Human Expertise Meets Modern Language Technology
ILS supports professional human, AI-assisted and hybrid translation workflows while matching the process and level of human review to the content and its intended use.
Get to Know ILS
Meet International Language Services.
Our Team
Language professionals, subject-matter specialists and project managers working as one team.
Translation quality depends on more than language ability alone. ILS brings together linguistic expertise, technical knowledge, project coordination, review and production support around the specific requirements of each assignment.
Leadership
ILS founder and president Arlene Jullie is a highly skilled linguist fluent in five languages. She has written language books and taught language classes using the Accelerated Learning Method, bringing a linguist's perspective to the company from its beginning.
Experienced Project Managers
Every client is assigned a dedicated project manager who serves as the central point of contact, coordinates resources, communicates questions, manages schedules and helps ensure the agreed workflow is followed.
ILS's current project management team brings longstanding company experience, with project managers who have been with the organization for more than a decade.
Professional Translators and Reviewers
ILS works with experienced native-language professionals who are evaluated for their language ability, translation skills, subject-matter knowledge and suitability for the project.
Translator backgrounds may include technical translation training, advanced translation education, localization credentials and professional experience in the industries they translate for.
Production and Quality Support
Formatting and quality-control specialists help confirm that translated content is complete, properly presented and prepared in the agreed file format for the client's next step.
Our Expertise
More than language expertise.
Technical translation requires an understanding of both the language and the concepts behind the content. ILS selects professionals according to the subject matter, target language, locale, audience and requirements of the project.
Subject-Matter Knowledge
ILS has longstanding experience supporting medical device, manufacturing, industrial, automotive, engineering, chemical, technology and other specialized organizations.
For technical and regulated content, understanding the concepts behind terminology is critical to producing a translation that communicates the intended meaning.
Native-Language and Regional Knowledge
Language professionals are selected for the appropriate target language and locale so terminology, phrasing and regional usage can be considered for the intended audience.
ILS regularly supports approximately 40 of the languages most commonly requested by its clients and can coordinate additional language and locale requirements based on the project.
Translation Technology
Translation memory, terminology resources and other language technologies can help maintain approved language, improve consistency and make recurring multilingual programs easier to manage.
ILS also supports professional human, AI-assisted and hybrid translation approaches when appropriate for the content and its intended use.
Professional Safeguards
ILS combines documented quality processes with professional review, project records and business safeguards. The company also maintains Errors & Omissions insurance as an additional layer of protection.
Experience Across Specialized Industries
ILS supports organizations whose content requires technical understanding, market awareness and dependable multilingual project coordination.
Global Communication
Helping organizations communicate effectively in the markets they serve.
Translation and localization can support organizations as they introduce products into new markets, maintain consistent global branding, support regulatory and technical communication and reduce the risks created by unclear or inconsistent information.
Quality Management
ISO 9001:2015 certified quality processes.
ILS maintains an ISO 9001:2015-certified quality management system. The system documents how work is planned, completed, reviewed, recorded and improved and is supported by internal review and independent auditing.
The purpose is to create a repeatable, traceable process rather than relying on a general claim of quality.
Documented Procedures
Quality policies, procedures and responsibilities establish how projects are managed and how required steps are documented.
Regular Audits
Quality-management activities are reviewed internally and by an independent certification body to assess compliance and effectiveness.
Project Records
Project records provide traceability and help the team review decisions, requirements and issues when needed.
Client Communication
Documented communication processes help keep questions, requirements, changes and approvals organized throughout the project.
Performance Review
Performance, including on-time delivery and client satisfaction, is reviewed so opportunities for improvement can be identified.
Problem Resolution
When a problem occurs, the quality process supports investigation of the cause, corrective action and steps designed to reduce the likelihood of recurrence.
Quality Documentation When You Need It
Clients may request ILS's current ISO certificate and discuss applicable quality documentation with their project manager. Project-specific documentation can also be provided when included in the project requirements.
Our Client Service Commitment
A responsive translation partner built for ongoing needs.
The client experience is part of the process. ILS combines professional language resources with consistent project management, organized communication and workflows designed around the project.
A Dedicated Point of Contact
Every client works with an experienced project manager who understands the project requirements and coordinates the people, files, questions and schedules involved.
Translators Selected for the Work
Language professionals are matched according to target language, locale, subject matter, audience and project requirements rather than treating every translation the same.
Coordinated Multilingual Projects
ILS can manage multiple target languages within one coordinated project so files, terminology, questions, schedules and deliverables stay organized across markets.
Client-Specific Translation Resources
Translation memories and terminology resources can preserve approved language and stated preferences from one project to the next, improving consistency across recurring content.
Consistent Translation Teams
Whenever practical, ILS builds recurring teams so translators and reviewers become familiar with the client's products, terminology, preferences and expectations over time.
Multilingual Formatting and Production
ILS can coordinate multilingual formatting for many common office, desktop-publishing, web and tagged file formats, including formats such as InDesign, FrameMaker, HTML and XML when appropriate to the project.
Measured Performance
On-time delivery and client satisfaction are monitored as part of the company's quality-management process, providing measurable feedback for ongoing improvement.
Clear Expectations and Ready-to-Use Delivery
Scope, timing, files, review steps and deliverables are established around the project so completed content can be prepared for the client's next step.
Our Core Values
The principles behind the client experience.
Integrity
We communicate openly, consider our clients' best interests and recommend an approach based on the content and its intended use.
Professionalism
Our team approaches each project with respect for the subject matter, the schedule, the client and the people who will ultimately use the translated content.
Exceeding Client Expectations
Our goal extends beyond completing a translation. We want clients to receive responsive support and finished work that meets the requirements defined for the project.
Built for Continuity
Translation partnerships become more valuable when knowledge carries forward.
ILS has developed longstanding relationships with both clients and professional linguists. Whenever practical, recurring work is supported by consistent translation teams and client-specific language resources.
Over time, those teams can become familiar with a client's products, terminology, preferred language, file formats and review process. Translation memories and terminology resources help preserve that knowledge across revisions and future projects.
The goal is not to start from zero every time a new document arrives.
Start a Conversation
Put more than 40 years of translation experience behind your next project.
Tell us what you need translated, who will use it, which languages are required and when the completed files are needed. An ILS project manager can help you determine the right next step.
