Part I:  Client Confidentiality

International Language Services’ IS0 9001:2008-certified quality control policy includes detailed policies designed to protect the confidentiality of every translation project. We follow these policies diligently because we recognize the importance of safeguarding your company’s proprietary information. We are also happy to implement any additional security measures you require. When you entrust your documents to ILS, you can rest assured that they are in secure hands.

Since documents prepared for translation may contain proprietary information that must be safeguarded against release or distribution to unauthorized parties, protecting the confidentiality of your information and ensuring the security of the documents you submit for translation are critical issues for both you and ILS. We take our commitment to client confidentiality and security very seriously.

Everyone with access to your information is bound by ILS’ strict non-disclosure requirements. Your company may also present us with whatever additional confidentiality agreements are required by your firm prior to sharing proprietary data. Everyone at ILS, from our project managers and staff to our team of translators, recognizes the importance of safeguarding your company’s information.

To further protect your information, we offer the following additional safeguards:

  • Secure Firewall Protection – Our IT staff monitors our network firewall protection constantly and maintains it vigilantly to prevent outside intrusion into our system.
  • Secure FTP File Transfers – We use the latest secure FTP protocols to protect all transfers of data between our clients and ILS.
  • Daily Backups and Secure Off-Site Storage – Our data backup process is both secure and scheduled on a daily basis to prevent loss of data and disruption of projects.
  • Document Encryption to Your Specifications – As needed, we will provide state-of-the-art encryption for your material, working with your IT personnel to meet your requirements.
  • Compartmentalized Document Handling – Only staff and personnel specifically needed for your project will have access to your information. ILS operates on a need-to-know basis for all projects.
  • Secure Shredding of Discarded Documents – Our regular shredding service prevents unauthorized access to any documents that are no longer needed.

 

Part II:  Website Privacy

At International Language Services, Inc. we respect and protect the privacy of our customers and those who use our website. The following Privacy Statement provides details about how your personal information is collected and used.

International Language Services is the sole owner of information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. ILS collects information from our users at several different points on our website.

If we collect personal contact information (as described below), you may not later be able to access, modify or remove it from our system. You may choose simply not to provide personal contact information by opting-out at the point of collection. In addition, we may collect non-personal information in order to perform analytical functions, measure the effectiveness of our website, and to provide targeted advertising.

Our website offers several opportunities for visitors to contact us. These “contact” forms are often linked to our mailing list and require users to give contact information such as name and email address. We use this contact information to send users information about our company.

When you use our website, we may request your name, street address, e-mail address, telephone number or other “real world” contact information.  This information does not inherently reveal and will not be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.

We will never share, sell, or rent your personal information with third parties for their promotional use.

Links

Our site provides links to third-party websites. While on these sites, International Language Service or its partners may collect information about you. Because ILS does not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information.

Certain exceptional disclosures.

We may disclose your information, if necessary, to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.

You will have the opportunity to opt-out of providing non-personal information for analytical studies or targeted advertising or both. However, the non-personal information we gather via cookies may be shared with third-parties to carry out analytical studies to improve our website and to conduct targeted advertising on our behalf.

How do we protect information we collect?

We offer secure web pages to collect certain kinds of user information, and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.

How long do we keep user information?

We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it.

Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: We have greater control over recently collected data than over archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.

Your consent to this policy.

By using our Site, you agree to this Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. We may change it by posting a new version on our Site.

Legal language.

THIS SITE OPERATES AS-IS AND AS-AVAILABLE. ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, QUALITY, TITLE, FITNESS OR MERCHANTABILITY ARE DISCLAIMED. WE ARE NOT LIABLE FOR DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES DUE TO LOST PROFITS, BUSINESS INTERRUPTION, AND/OR LOSS OF PROGRAMS OR OTHER DATA.

This Policy is governed by Minnesota law, excluding conflicts of law principles. Any provision of this Policy that is illegal or unenforceable shall be deemed automatically conformed to the minimum requirements of law. Any legal actions against us must be commenced in Minnesota within one year after the claim arose, or be barred.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on www.ilstranslations.com so that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose their data.